https://www.17track.net/en

For all orders of $25 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA). We work in conjunction with the most reliable international and domestic couriers to ensur. Please note: ped directly from our distribution center in Shenzhen. Please note, these orders may incur customs & duty fees, which the customer is required to pay in order to receive their order.

Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. Not sure if we can ship to your country?, please feel free to contact us help@aulumu.in

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Shipping time varies according to different countries and regions. Generally speaking, it would take 5 - 10 days. Regarding products, the aulumu M03 power bank would cost more shipping time due to the reason of battery shipping policy.

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 7 days of receipt. We can only process returns for products ordered directly from aulumu.com. If you purchased your product from a retailer, please refer to their return policy. Returned items must be in original packaging, including any accessories, manuals, and documentation. To start the return process, please send mail to our customer support team (https://aulumu.in). we will share the corresponding return address with you within 24 working hours. Please include the following information: Order number Proof of purchase Video or photo of the faulty product (if applicable) Complete delivery address Contact telephone number

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@aulumu.in

Before order shipped, please contact us (https://aulumu.in) to cancel or amend orders. But once the order is shipped, it cannot be canceled or modified.